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Refund Policy

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Food and gift cards cannot be returned.  To complete your return, we require a receipt or proof of purchase.  If you are returning because the item was damaged, we require a photo of the damaged item.  Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted - for example, if it's clear the item has been used.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jennifer@pocparties.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange it for the same item, send an email to jennifer@pocparties.com and mail your item to: Piece of Cake Parties, 325 RR 620 S, Ste. 101C, Austin, TX 78734.

Shipping

To return your product, you should mail your product to: Piece of Cake Parties, 325 RR 620S, Ste 101C, Austin TX United States 78734.
If the item is not damaged or incorrect, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Piece of Cake Parties, 325 RR 620 S, Ste. 101C, Austin, TX 78734.Piece of Cake Parties, 325 RR 620 S, Ste. 101C, Austin, TX 78734